You have a statutory 'cooling off' period of seven business days from the day you receive the goods (not within 7 days of receipt) in which time you should notify us that you wish to cancel their order with you and a full refund be given upon return of the goods.
You are responsible for return of goods unwanted and the storage of these goods ( panels need to be flat at all times )
If Panels are fitted or cut they will not be accepted as returns for credit , we will always need pictures of damages via transport ASAP ( same day ) Or if you suspect they are damaged inside packaging please contact us.
Panels if left leaning or stood on end can easily get damaged or bend and rendering them useless please be careful with them.
We will some times need to get Manufacturers authority to confirm Faults , appointments will need to be confirmed and identified at your location.
We have a restocking charge of 25% If goods are over ordered or returned due to change of mind. Panels are Batched so we cannot mix and match returned goods.